Refund & Returns Policy

1. Your right to cancel - 14-day withdrawal period

You have the right to cancel your order and return the product within 14 calendar days of the date on which you (or a third party acting on your behalf, other than the carrier) receive the goods. This right is provided under the Consumer Contracts Regulations 2013 (UK) and reflects the requirements of EU Directive 2011/83/EU on consumer rights.

You do not need to give a reason for cancelling. To exercise your right to cancel, you must inform us of your decision by clear statement (e.g. by email) before the 14-day period expires.

2. How to initiate a return

To cancel your order or request a return, please contact us by email at info@detoxbeaut.world with the following information:

• Your full name.
• Your order reference or telephone number used to place the order.
• A clear statement that you wish to cancel or return your order.
• The date you received the goods.

We will confirm receipt of your cancellation request and provide you with return instructions.

3. Condition of returned goods

To qualify for a full refund, returned products must be:

• Unopened - the original seal must be intact.
• In their original packaging and in the same condition as received.
• Returned within 14 calendar days of notifying us of your decision to cancel.

We reserve the right to make a deduction from the refund if the value of the goods has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics and functioning (e.g. if the seal has been broken or the product shows signs of use).

For hygiene and safety reasons, we are unable to accept returns of opened food supplements unless the product is faulty or not as described.

4. Return postage costs

Unless the product is faulty, damaged in transit or not as described, the cost of returning goods is the responsibility of the customer. We recommend using a tracked postal service, as we cannot be held responsible for items lost or damaged in return transit.

If the product is faulty or was delivered in error, we will cover the cost of return postage. Please contact us before returning faulty goods.

5. Refund processing

Once we have received and inspected the returned goods, we will notify you of the outcome. If your return is approved, we will process your refund within 14 calendar days of the day we receive the returned product (or, if earlier, the day you provide evidence of having sent the goods back).

Refunds will be made using the same payment method used for the original purchase (or by bank transfer where cash on delivery was selected). We do not charge a fee for processing refunds.

6. Faulty or damaged goods

If the product you receive is faulty, damaged in transit or does not match the description on our website, you are entitled to a full refund or replacement at no additional cost. Please contact us within 30 days of receipt at info@detoxbeaut.world with a description and, where possible, photographs of the issue.

This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Orders placed by telephone or via form

Orders placed through our website form or confirmed by telephone are subject to the same 14-day right of withdrawal as described in section 1. Your cancellation period begins from the day after you receive the goods.

8. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Goods that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons, where the seal has been broken by the consumer - this applies to opened food supplements.

This exception is in accordance with Regulation 28(3) of the Consumer Contracts Regulations 2013 (implementing Article 16(e) of EU Directive 2011/83/EU).

9. Contact for returns

For all returns, refund enquiries or complaints, please contact:

Foxglen Review Ltd · 14 Hartfield Lane, London, EC1A 1BB, United Kingdom
Email: info@detoxbeaut.world

We aim to resolve all enquiries fairly and promptly. If you are not satisfied with our response, you have the right to refer your complaint to an alternative dispute resolution body or to your national consumer protection authority.